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Food is not cooked

There are generally a number of common problemswhich can lead to food not being cooked properly in your oven. Some of these problems can be solved yourself but if for example the oven fan is broken, then you will need to book a repair visit with one of our NEFF engineers.

Common solutions include:

  • Avoid overcrowding the racks - this will enable adequate air circulation
  • Level your appliance
  • Use appropriate cookware, e.g. baking tray or oven-proof dish
  • You may need to try increasing the cooking time for temperature of the oven
  • Try adjusting the oven racks

If the above suggestions are not the reason why your food is undercooked or cooked uneven, please consider booking a service repair visit with one of our highly trained and qualified award winning NEFF engineers.

Book a repair online

Want to get more out of your oven?

Our innovative ovens have many features which make cooking and baking easier, more efficient and exciting. Have you wondered what all of the symbols on your NEFF oven mean? We've put together a guide showcasing all of the oven features and symbols for grilling, cooking, cleaning and safety. Click the button below to have a browse.

Oven symbols guide

Contact NEFF Customer Service

Need to speak to an advisor? Give us a call on 0344 892 8989 and one of our specialist advisors will answer your questions. If you are in the Republic of Ireland, please call us on 01450 2655.

Contact NEFF

Instruction manuals

If you need any model-specific information, your instruction manual is the best place to look for this.

Go to instruction manuals

NEFF store

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance, visit our online shop.

Visit store

Looking for inspiration?

Get inspired with NEFF's very own Inspiration hub. If you're stuck for ideas for your kitchen then you've come to the perfect place.

Get inspired