If the burner flame is not uniform, consider the following:

Incorrect Positioning of Burner Parts

Cause: Burner parts that are not correctly positioned can result in an uneven flame.

Solution: Reposition the burner parts correctly.

Close-up of a gas cooktop with blue flames, illustrating the power and efficiency of traditional cooking methods.

Dirty Burner Openings

Cause: The openings on the burner may be soiled, affecting the flame’s uniformity.

Solution: Clean and dry the openings on the burner to restore a consistent flame.

If you need further assistance, please contact our Customer Service department at 0344 892 8979 for support or to arrange an engineer inspection.

NEFF Customer Service

Contact NEFF Customer Service

Need to speak to an advisor? Give us a call on 0344 892 8989 and one of our specialist advisors will answer your questions. If you are in the Republic of Ireland, please call us on 01450 2655.

Contact NEFF

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Instruction manuals

If you need any model-specific information, your instruction manual is the best place to look for this.

Go to instruction manuals

NEFF accessories

NEFF store

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance, visit our online shop.

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NEFF Repair Service

Our trained and qualified engineers repair large NEFF appliances both in and out of warranty, at your home, and are based locally around the UK. In some areas, we use selected and approved service partners to carry out repairs on our behalf.

Book a repair online