Error E16 or F16 washing machine

Error E16 / F16: Door open

Close the door. If the error can’t be rectified, please contact our customer service and arrange a service appointment. Contact us around the clock, 7 days a week. We look forward to hearing from you.

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Want to contact NEFF Services?

Give us a call on 03448928989. If you're in the Republic of Ireland, call us on (01) 4502655.

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Book an engineer online

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NEFF Accessory Shop

For genuine NEFF spare parts, quality accessories and a range of cleaning and care products tested and approved for your NEFF appliance – you're at the right spot.

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Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF service assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

Do you need further help and support? Our customer service team will be able to provide the help you need.

Repair Service

Need to book a repair? Not a problem. We can arrange for an engineer to repair your NEFF appliance, both in and out of warranty.

Repair Service

User Manuals

If you need any help and support that is specific to your NEFF appliance model, your user manual is the best place to find this information.

User Manuals

NEFF Store

Search for original spare parts and buy tested and approved accessories and cleaning and care products for your NEFF appliances in the NEFF store.

NEFF Store