Use of cookies

The Neff website uses cookies so you can place items in your shopping basket, book an engineer online and allow Neff to collect anonymous statistical data to help improve the performance of the website. Ignore this message if you are happy to continue. Click the links on the right if you would like to view more information about the cookies that are used and how to manage your settings.

Ignore this message if you are happy to continue. Click the links below if you would like to view more information about the cookies we use and how to manage your settings.

Contact us

Whether you need expert product advice for your NEFF home appliance, assistance with spare parts and accessories or you would like to leave us some feedback, NEFF customer service is here to listen and to help. Please browse our online contact forms below and select the one that is relevant for your query. Alternatively you can call customer service on 01450 2655 and a member of our customer service team will assist you further with your query.

Ongoing repair enquiry, post-purchase appliance usage and maintenance
  • Discuss an ongoing or previous engineer visit.
  • Request usage and maintenance information about your NEFF appliance.
  • Request general advice about your NEFF appliance.
Pre-purchase appliance help and promotions
  • Request information and advice before purchasing a NEFF appliance.
  • Request information about local NEFF retailers and dealers.
  • Request information about ongoing or future NEFF promotions.
Spare parts and accessories
  • Discuss an existing replacement spare part or accessory order.
  • Return a replacement spare part or accessory.
  • Request information about a spare part or accessory.
Feedback and comments
  • Make a formal complaint.
  • Leave a comment.
  • Leave some feedback.

Luckily many minor appliance faults can be quickly and easily resolved by following our simple self-help information, which will guide you step by step to fix a variety of different faults with your appliance and get it back up and running in no time.

To online help

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF appliance assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

MyNEFF account

With a MyNEFF account you can receive the latest news and offers from NEFF, as well as receive important safety information about your appliance.

Create an account

Cleaning and care

Whatever your cleaning and care needs, we have all the products you require. Browse our range of cleaning and care products here.

See full range

Warranty registration

You should register all your appliances and warranties with NEFF to ensure we have full records in the event of any important appliance updates.

Learn more


To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 01450 2655.

We're always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find a dealer

Find a local NEFF dealer to help you create the kitchen of your dreams.