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Online help and support

Service to your taste

NEFF are here to support you

NEFF offers you original quality for your home appliances. Before and after your purchase, we are available with valuable information and practical assistance for reliable and long-lasting use of your appliance.

Please select an appliance category from below to begin

Our support section provides expert advice on how to maintain your NEFF appliance and trouble-shoot problems. It's easy to understand, easy to follow and you get to choose how much detail there is. Below you'll find a selection of NEFF appliance categories. Please click on the appliance category you require more info on. Topics include cleaning and care, easy fixes, user manuals and other support options for your NEFF appliance.

Want to contact NEFF?  Let's talk!

Repairs from NEFF engineers

You can arrange a repair visit both inside and outside of the warranty period. Each repair is analysed in advance by our technical team and the original replacement spare parts likely to be needed for the repair are sent to the engineer in advance of the visit.

Arrange an engineer visit

Find your instruction manual

If you have lost the instruction manual which came with your NEFF appliance or you would just like to keep a digital copy, we have the online resources available for you to download any documentation you require, which will provide you with helpful information to set up, maintain and use your NEFF appliance.

Find your manual

Repairs by NEFF Services experts

Talk to a NEFF specialist

If you can find the answer you are looking for online, maybe our specialist advisors can. Give us a call on 01450 2655 if you would like to know more about using and maintaining your NEFF appliance, or if you’re thinking about buying a new one. If you prefer you can email us using our online contact forms.

* Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

Contact us

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF service assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

MyNEFF account

With a MyNEFF account you can receive the latest news and offers from NEFF, as well as receive important safety information about your appliance.

Create account

Cleaning and care

Whatever your cleaning and care needs, we have all the products you require. Browse our range of cleaning and care products here.

See full range

Warranty registration

You should register all your appliances and warranties with NEFF to ensure we have full records in the event of any important appliance updates.

Learn more


To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 01450 2655.

We're always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find a dealer

Find a local NEFF dealer to help you create the kitchen of your dreams.