Use of cookies

The Neff website uses cookies so you can place items in your shopping basket, book an engineer online and allow Neff to collect anonymous statistical data to help improve the performance of the website. Ignore this message if you are happy to continue. Click the links on the right if you would like to view more information about the cookies that are used and how to manage your settings.

Contact us

Contact NEFF

Contact NEFF Customer Service

Whether you need expert product advice for your NEFF appliance, assistance with spare parts and accessories or you need to arrange an engineer visit, NEFF customer service is here to help.

Arrange an engineer visit

Before calling to arrange a repair, please read our repair service information by clicking the link below.

Repair service

To arrange an engineer visit or if you would like to discuss an ongoing repair, you can call our customer service department on 01450 2655. Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

You can also discuss an ongoing repair by filling in our online contact form.

Contact form

Product advice

Our product advisors are here to help you with your appliance or assist you in choosing a new model from our range. We can help you choose an appliance from the NEFF range, help with product features, programmes, cleaning and maintenance, supply brochures and advise on promotions.

To receive product advice information, you can call our customer service department on 01450 2655. Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

You can also request product advice information by filling in our online contact form.

Contact form

Replacement spare parts and accessories

If you would like more information about our spare parts and accessories range or for questions relating to an existing order, you can call our customer service department on 01450 2655. Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges

You can also request spare parts and accessories information by filling in our online contact form.

Contact form

Feedback and comments

We are continuously trying to improve the products and services that we deliver to our customers, and by sending in your feedback and comments about your experiences with NEFF, you are helping us to achieve this.

If you have any feedback or comments about our appliances or services that you would like to share with us, you can call our customer service department on 01450 2655. Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

You can also send in your feedback and comments to us by filling in our online contact form.

Contact form

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF appliance assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

MyNEFF account

With a MyNEFF account you can receive the latest news and offers from NEFF, as well as receive important safety information about your appliance.

Create an account

Cleaning and care

Whatever your cleaning and care needs, we have all the products you require. Browse our range of cleaning and care products here.

See full range

Warranty registration

You should register all your appliances and warranties with NEFF to ensure we have full records in the event of any important appliance updates.

Learn more

MyNEFF

To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 01450 2655.

We're always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.