Question 1

Is there a need for a repair or can I solve the issue on my own?

Accepted Answer

There are some minor issues you can solve on your own, but there are other problems where it's essential to have a technician.To identify the errors and know when to avoid calling a technician, please check out our our support articles of the corresponding appliance category.

Question 2

Is it better to repair or replace an appliance?

Accepted Answer

It depends on how old your appliance is and what condition it is in. Our NEFF customer service is happy to help recommend if a repair service is right for you. Often, a repair is recommended due to it being more cost-effective. However, this is always up to you.If a repair isn't possible or not recommended you will get a cashback of the call-out charge when buying a new NEFF home appliance.

Question 3

What spare parts are used for the repair?

Accepted Answer

Only original spare parts are used by our NEFF repair service.To provide the best solution for you, every case is analyzed by a technical team to make sure our engineer has all the original spare parts at hand to carry out the repair.

Question 4

How much will the repair cost?

Accepted Answer

It depends. The repair will be free of charge if your appliance is still covered by the NEFF  manufacturer's warranty. However, some costs may apply if your appliance is not covered by the manufacturer's warranty. In this instance, our customer service will help you find the best possible value for money.Repair prices for major domestic appliances: Our call-out charge is XXX € including VAT.The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete.

Question 5

Why to book the repair service of NEFF?

Accepted Answer

As the NEFF appliance manufacturer, no one knows NEFF  appliances better than us. We also provide short wait times for repairs and fair and transparent repair price system for out-of-warranty repair bookings.

Question 6

Is there a NEFF customer service near me?

Accepted Answer

Yes. We have an extensive and countrywide service network.We as NEFF  manufacturer service have a team of NEFF  engineers based locally around the country who are ready to provide expert repairs for your NEFF home appliances.

NEFF Repair Service

Select your appliance category

Frequently Asked Questions

Helpful links