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Contact us

Whether you need expert product advice for your NEFF home appliance, assistance with spare parts and accessories or you would like to leave us some feedback, NEFF customer service is here to listen and to help. Please browse our online contact forms below and select the one that is relevant for your query. Alternatively you can call customer service on 0344 892 8989 and a member of our customer service team will assist you further with your query.

Ongoing repair enquiry, post-purchase appliance usage and maintenance

  • Discuss an ongoing or previous engineer visit.
  • Request usage and maintenance information about your NEFF appliance.
  • Request general advice about your NEFF appliance.

Pre-purchase appliance help and promotions

  • Request information and advice before purchasing a NEFF appliance.
  • Request information about local NEFF retailers and dealers.
  • Request information about ongoing or future NEFF promotions.

Spare parts and accessories

  • Discuss an existing replacement spare part or accessory order.
  • Return a replacement spare part or accessory.
  • Request information about a spare part or accessory.

Feedback and comments

  • Make a formal complaint.
  • Leave a comment.
  • Leave some feedback.

Luckily many minor appliance faults can be quickly and easily resolved by following our simple self-help information, which will guide you step by step to fix a variety of different faults with your appliance and get it back up and running in no time.

To online help

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF service assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

MyNEFF account

With a MyNEFF account you can receive the latest news and offers from NEFF, as well as receive important safety information about your appliance.

Create account

Cleaning and care

Whatever your cleaning and care needs, the NEFF accessories shop has all you require. Browse our range of cleaning and care products here.

See full range

Warranty registration

You should register all your appliances and warranties with NEFF to ensure we have full records in the event of any important appliance updates.

Learn more


Create an account to order from our online store, register your appliances and for easy access to our online support.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 0344 892 8989.

If you’re in the Republic of Ireland, call us on 01450 2655.

We’re always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.