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Contact us

Contact NEFF Customer Service

Whether you need expert product advice for your NEFF appliance, assistance with spare parts and accessories or you need to arrange an engineer visit, NEFF customer service is here to help. Our office hours are Monday to Friday between 08:00am and 20:00pm, Saturdays between 08:00am and 16:00pm and Sundays between 09:00am and 15:00pm.

Arrange an engineer visit

Before calling to arrange a repair, please read our repair service information by clicking the link below.

Repair service

To arrange an engineer visit or discuss an ongoing repair.

0344 892 8989

You can also discuss an ongoing repair by sending us an email using the link below and we will reply as soon as possible.

Email us

Expert product advice from NEFF

Our product advisors are here to help you with your appliance or assist you in choosing a new model from our range.

We can help you choose an appliance from the NEFF range, help with product features, programmes, cleaning and maintenance, supply brochures and advise on promotions.

0344 892 8989

Alternatively you can send us an email using the link below and we will reply as soon as possible.

Email us

Help with replacement spare parts and accessories

For more information or to order replacement spare parts, accessories and cleaning and care.

0344 892 8989

For information on our spare parts and accessories range or for questions relating to an existing order, you can email us using the link below and we will reply as soon as possible.

Email us

Feedback and comments

If you have any feedback or comments about our appliances or services that you would like to share with us, we want to hear from you. If you need a quick response please call our customer service department.

0344 892 8989

Alternatively you can email us by filling out the contact form via the link below and we will reply as soon as possible.

Email us

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF service assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

MyNEFF account

With a MyNEFF account you can receive the latest news and offers from NEFF, as well as receive important safety information about your appliance.

Create account

Cleaning and care

Whatever your cleaning and care needs, the NEFF accessories shop has all you require. Browse our range of cleaning and care products here.

See full range

Warranty registration

You should register all your appliances and warranties with NEFF to ensure we have full records in the event of any important appliance updates.

Learn more


Create an account to order from our online store, register your appliances and for easy access to our online support.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 0344 892 8989.

If you’re in the Republic of Ireland, call us on 01450 2655.

We’re always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.