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Contact us

Contact NEFF

Contact NEFF Customer Service

Whether you need expert product advice for your NEFF appliance, assistance with spare parts and accessories or you need to arrange an engineer visit, NEFF customer service is here to help.

Arrange an engineer visit

Before calling to arrange a repair, please read our repair service information by clicking the link below.

Repair service

To arrange an engineer visit or discuss an ongoing repair.

0344 892 8989

You can also discuss an ongoing repair by sending us an email using the link below and we will reply as soon as possible.

Email us

Expert product advice from NEFF

Our product advisors are here to help you with your appliance or assist you in choosing a new model from our range.

We can help you choose an appliance from the NEFF range, help with product features, programmes, cleaning and maintenance, supply brochures and advise on promotions.

0344 892 8989

Alternatively you can send us an email using the link below and we will reply as soon as possible.

Email us

Help with replacement spare parts and accessories

For more information or to order replacement spare parts, accessories and cleaning and care.

0344 892 8989

For information on our spare parts and accessories range or for questions relating to an existing order, you can email us using the link below and we will reply as soon as possible.

Email us

Feedback or complaints

If you have any feedback, comments or complaints about our appliances or services that you would like to share with us, we want to hear from you. If you need a quick response please call our customer service department.

0344 892 8989

Alternatively you can email us by filling out the contact form via the link below and we will reply as soon as possible.

Email us

We're here to answer your call 24 hours a day. Our NEFF customers in the Republic of Ireland can book appointments Monday to Friday between 08:00 and 20:00, Saturdays between 08:00 and 16:00 and Sundays between 09:00 and 15:00.

Calls are charged at the basic rate. Please check with your telephone service provider for exact charges.

Instruction manuals

Our instruction manuals will provide you with useful information which will help you to set up, maintain and use your NEFF home appliances.

Find your manual

Accessories shop

For genuine NEFF spare parts, accessories and cleaning and care products tested and approved for your NEFF appliance, you're at the right place.

Start shopping

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF service assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

MyNEFF account

With a MyNEFF account you can receive the latest news and offers from NEFF, as well as receive important safety information about your appliance.

Create account


Create an account to order from our online store, register your appliances and for easy access to our online support.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 0344 892 8989.

If you’re in the Republic of Ireland, call us on 01450 2655.

We’re always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.