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Frequently Asked Questions
Why should I use SingleKeyID?
SingleKey ID allows you access to our brands with only one login. This gives you fast and convenient access to all your accounts and information without the inconvenience of separate usernames and passwords.
These include (but not limited to):
- Home Connect
- NEFF Home Appliances
- Bosch Home Appliances
- Siemens Home Appliances
- GAGGENAU Home Appliances
SingleKey ID is fully compliant to the European General Data Protection Regulation (GDPR). For further information on that topic, visit SingleKeyID's Privacy Policy.
How long does it take to register my appliance?
Registering an appliance only takes a minute or two when registering online. If you register via telephone it may take slightly longer.
What appliance details are required to register my appliance?
- Model number*
- Purchase date*
- FD number*
- Serial number (Z-nr)
Fields marked with a * are mandatory.
Can I register multiple appliances at the same time?
Yes, you can register multiple appliances at the same time.
Can I register an old appliance?
Absolutely! We encourage that you register all of your home appliances to get the most benefits from your NEFF account.
Registration offer terms and conditions
*Upon registering online, the customer is presented with a voucher code that can be redeemed online only at https://www.neff-home.com/uk/store and applies a 10% discount to the spare parts, accessories and care products in the shopping basket only when the correct code is applied. Please note that delivery is chargeable at £3.95 per order. This voucher code offer is only available to consumers and is not available to trade account customers with a discount. This voucher expires at midnight on 31.12.2025. The promoter is BSH Home Appliances Ltd, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT.
