Information about the cookies we use
By clicking "Accept all", you give us, BSH Home Appliances Ltd, permission to track your browsing behavior on this website. This allows us to improve our website and to personalize advertisements based on your interests. If you click on "Reject all", we only use necessary cookies on this website, and cookies to improve user-friendliness and measure statistical reach. Click on the link below to customise your choices.About Cookies
Cookies are small text files that are stored in a special memory area of your browser. However, cookies cannot be used to start programs or transfer viruses to a computer. Cookies are set when you visit our website or a so-called pixel-code/web beacon causes a cookie to be set. However, cookies can only be read by the web server of the same domain from which they were originally set.
You can also view our website without cookies. Internet browsers are regularly set to accept cookies. In order to prevent the use of cookies by your internet browser, you can deactivate the use of cookies via the settings of your internet browser and delete cookies that have already been set. The help functions of your internet browser tell you how to deactivate and delete cookies in your browser. Please note that the deactivation/deletion of cookies may result in individual functions of our website no longer functioning as expected. Cookies, which may be required for certain functions of our website, are shown below. In addition, the deactivation/deletion of cookies only affects the internet browser used here. For other internet browsers, the deactivation/deletion of cookies must therefore be repeated accordingly.
In addition, there are various ways to prevent the setting of certain cookies either by selecting them in our tracking banner or individually to the respective service provider whose tools we use for certain purposes. We point out the latter possibility to you in direct connection with the respective tool.
Session cookies
As part of the provision of our websites, we use session cookies which we store on your device when you visit our website - regardless of your selection as part of the tracking banner - and which are always deleted automatically when you close the internet browser (i.e. close the program). This enables us to provide you with various functions on our website using the information in the cookies.
We use the following session cookies, which we use for certain functions, which do not contain personal data, for the following purposes:
• to ensure the failure free playback of video or audio content (for example, to play Vimeo or Youtube Videos);
• temporarily store certain user inputs (e.g. contents of a shopping basket or an online form);
• improvement of user-friendliness and statistical range
Session cookies, which we use for certain functions, with personal data:
• Session cookies that are used to temporarily identify or authenticate a user (e.g. by a session ID to temporarily save the contents of the shopping basket);
Session cookies are automatically deleted after the internet browser is closed, at the latest, however, at the end of the life-span of the respective cookie.
Persistent Cookies
Persistent cookies are cookies that remain stored on your device, even after you have closed your internet browser. We use the information in these cookies to provide you with convenient functions on our website (e.g. to save certain user preferences or for search or language settings), but also to collect your usage behaviour on our website and to use this information to improve our website (e.g. to detect errors) and to personalise advertising for you.
Persistent cookies with personal data to collect your usage behaviour are only processed with your consent, which you can give us the first time you visit our website via the tracking-banner displayed there. You can revoke your consent to the processing of your usage behaviour at any time by deleting all cookies set in your internet browser. In this case, however, it may be necessary to make a new decision about using cookies for the aformentonied purpose via the tracking-banner. You can also revoke your consent to individual web analytics/marketing tools, as shown herinafter.
Data from persistent cookies are stored until the end of the term of the respective cookie or until the cookies are deleted by you.
In the following, we explain to you in detail which technologies and partners we use to analyze your user behaviour.
Strictly Necessary Cookies
ASP.NET_SessionId
Our website is hosted on an industry-standard Microsoft webserver, which issues a default cookie called asp.net_sessionid. This cookie expires after you have left our website.
firstcartaddition
This cookie enables the basket function on our store to open and save your first selection, this enables you to return to the store after viewing the basket and continue shopping.
N2_SESSION_ID
This cookie is using for cookie persistence on Load Balancer to generate a unique ID.
nxm_cookiesubscription_190
This cookie checks whether or not the Cookie Acceptance Policy is accepted for the respective website.
sap-usercontext, sap-appcontext, JSESSIONID, dobLocale, jbo.ApplicationCookie.amDOBDataControl
Our secure Online Engineer Booking service uses these cookies to remember your appliance type, model number and rating plate to ensure we have these details on our system so that our engineers are able to process your service call out. Without this information you are unable to book an engineer online.
secure.wp3
Allows our online payment processing facility, Worldpay to know how much you wish to donate, so it can charge your credit/debit card appropriately. WorldPay operate in over 40 countries and process around half of all face-to-face card transactions in the UK.
STORE_SESSION_ID
Created when a website with store functionality enabled is visited.
Performance cookies
__utma
We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmb
We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmc
We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmv
We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmx
We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
__utmz
We use Google Analytics cookies embedded on our site to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
ACOOKIE
WebTrends provides anonymised statistical information to
www.neff-home.com/uk. Webtrends gathers data on behalf of NEFF about visits to the NEFF Home Appliances group web site. Webtrends uses cookies, log file data and code which is embedded on www.neff-home.com/uk
BEAT
We may use the Google "+1" plugin to help us market and promote our business using Google's services. The plugin allows visitors to use the "+1" button to recommend our website to their contacts. The plugin creates at least two cookies, BEAT (a persistent cookie set to expire after 1 day) and ULS (a session cookie). We use the plugin as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
ed_c_l
WebTrends provides anonymised statistical information to www.neff-home.com/uk. Webtrends gathers data on behalf of NEFF about visits to the NEFF Home Appliances group web site. Webtrends uses cookies, log file data and code which is embedded on www.neff-home.com/uk
ed_c_s
WebTrends provides anonymised statistical information to Bosch.com. Webtrends gathers data on behalf of NEFF about visits to the NEFF Home Appliances group web site. Webtrends uses cookies, log file data and code which is embedded on https://www.neff-home.com/uk
s_cc
Omniture provides anonymised statistical information to BSH Home Appliances. Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Omniture uses cookies, log file data and code which is embedded on www.neff-home.com/uk. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
s_nr
Omniture provides anonymised statistical information to BSH Home Appliances. Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Omniture uses cookies, log file data and code which is embedded on www.neff-home.com/uk. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
s_sq
Omniture provides anonymised statistical information to BSH Home Appliances. Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Omniture uses cookies, log file data and code which is embedded on www.neff-home.com/uk. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
s_vi
Omniture provides anonymised statistical information to BSH Home Appliances. Omniture gathers data on behalf of BSH Home Appliances about visits to the BSH Home Appliances group web sites. Omniture uses cookies, log file data and code which is embedded on www.neff-home.com/uk. BSH Home Appliances uses this information to track volume of usage on the web sites and to help improve the services it provides to users.
serverstamp
We use Channel Intelligence to provide you with dealer stockist information for small appliances. These cookies collect anonymised unique user, product or service, and date information.We use Channel Intelligence to provide you with dealer stockist information for small appliances. These cookies collect anonymised unique user, product or service, and date information.We use Channel Intelligence to provide you with dealer stockist information for small appliances. These cookies collect anonymised unique user, product or service, and date information.
sessionstamp
We use Channel Intelligence to provide you with dealer stockist information for small appliances. These cookies collect anonymised unique user, product or service, and date information.
ULS
We may use the Google "+1" plugin to help us market and promote our business using Google's services. The plugin allows visitors to use the "+1" button to recommend our website to their contacts. The plugin creates at least two cookies, BEAT (a persistent cookie set to expire after 1 day) and ULS (a session cookie). We use the plugin as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
VISITOR_INFO1_LIVE, use_hitbox, and PREF
We may use YouTube to host video content. When you view a web page on our site with an embedded YouTube video, YouTube creates at least three cookies: VISITOR_INFO1_LIVE, use_hitbox, and PREF. In some circumstances you may also find an additional GEO cookie. We use the YouTube service as a convenience for our visitors, and we use it on the basis that Google adheres to its privacy policy - see http://www.google.co.uk/intl/en-GB/policies/ for more information.
WEBTRENDS_ID
WebTrends provides anonymised statistical information to https://www.neff-home.com/uk. Webtrends gathers data on behalf of NEFF about visits to the NEFFHome Appliances group web site. Webtrends uses cookies, log file data and code which is embedded on www.neff-home.com/uk
WT_FPC
WebTrends provides anonymised statistical information to www.neff-home.com/uk. Webtrends gathers data on behalf of NEFF about visits to the NEFF Home Appliances group web site. Webtrends uses cookies, log file data and code which is embedded on www.neff-home.com/uk
Functionality cookies
BSNC
This cookie enables to "link" Nectar and Hybris session and contains the website information.
Mobify.js & mobify-path
These cookies are used by our mobile platform service agent to manage the state of the Mobify.js adaptation and ensure that our sites work when you access them via a mobile or tablet device.
nxm_categoryId
This cookie stores the CategoryId of the last visited product for various purposes such as breadcrumb.
nxm_cdbauthentication_190
This cookie stores user information that is used to associate a logged in user with cdb services.
nxm_CdbDefaultPageType
This cookie stores an internal page address pointing to CDB page.
nxm_CdbKey-190
This cookie carries information during the migration of a StudioLine customer to Cdb. (for Siemens Germany only)
nxm_CdbSessionKey
Holds session data for Consumer Data Base service.
nxm_consumer
We use a SAP based ecommerce system. This cookie is set and used by this system.
nxm_consumer_7_5
This cookie stores user Information that is used to associate a website visitor with Nectar user services.
nxm_customerCookie
This cookie stores user information that is used to associate a logged in user with cdb services.
nxm_desktop_redirect
Created to remember whether or not the website is shown as desktop version.
nxm_LastBllCode
BLL integration value.
nxm_LastLoggedInUserData
Customer information cookie about site user.
nxm_LASTVISITED_190
We use a SAP based ecommerce system. This cookie is set and used by this system.
nxm_mobile_redirect
Created to remember whether or not the website is accessed from a mobile device.
nxm_onlineSurvey_190
List of surveys you have already completed.
nxm_SearchAddress
This cookie stores any postcode or town/city used when searching our dealer locator. This presets the locator with your previous entry. This cookie expires after 1 month.
nxm_selectedCodesCookie
Stores the product codes selected for product comparison.
nxm_selectedFamilyIdCookie
Stores the ProductFamilyId of the products selected for comparison.
nxm_ShopatronPostalCode
Shopatron - Entered Postal Code
nxm_SocialNetwork_Email
Login information derived from social applications in case you connect this site via social networks.
nxm_SocialNetwork_FirstName
Login information derived from social applications in case you connect this site via social networks.
nxm_SocialNetwork_LastName
Login information derived from social applications in case you connect this site via social networks.
nxm_SocialNetwork_LogInData
Login information derived from social applications in case you connect this site via social networks.
nxm_SocialNetwork_SignedEmail
Login information derived from social applications in case you connect this site via social networks.
nxm_StartPointOfLeasing
Information about the point that leasing services get executed.
nxm_SuggestedCustomer
User data expected to be logged in.
nxm_TestCdb
This cookie stores information of the BLL Test Server usage in CDB pages.
nxm_UseCustomPartnerSearchAddressFormat
We use a SAP based ecommerce system. These cookies are set and used by this system.
nxm_valueTxt
This cookie is used to remember the last entered location information to search partners for future visits.
nxm_WhereCanIBuy
This cookie is stored to keep the track of your basket on Shopatron application.
warnhinweis
Neff Warning Layer
Targeting or advertising cookies
__gads
These cookies are used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
_drt_
These cookies are used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
anj
Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy.
icu
Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy.
id
DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
sess
Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy.
ug
Specificmedia uses unique cookies to help us target our online advertising more effectively, these cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy.
uuid2
Appnexus uses unique cookies to help us target our online advertising more effectively, these cookies cookies store ad delivery and reporting data, such as, for example, which ad was shown, the number of times a particular ad has been shown, and how recently an ad has been shown to a particular web browser. For more information on this cookie provider please visit http://www.appnexus.com/platform-policy.
Third party cookies
N_T
A YouTube and Google cookie that stores a unique ID number to track user preferences.
NID
Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify their nearest stores. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies/ and its terms of service for Google Maps at http://www.google.com/intl/en_uk/help/terms_maps.html
PP_TOS_ACK
We use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests.
PREF
A YouTube and Google cookie that stores a unique ID number to track user preferences.
SNID
Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify their nearest stores. We use the Google Maps tools on the basis that Google adheres to its privacy policy which can be found at http://www.google.co.uk/intl/en-GB/policies/ and its terms of service for Google Maps at http://www.google.com/intl/en_uk/help/terms_maps.html.
mf_user
mf_[session]
Our website uses Mouseflow, a web analysis tool of Mouseflow ApS, Flæsketorvet 68, 1711 Copenhagen, Denmark, to record randomly selected individual visits (only with anonymous IP address). This creates a log of mouse movements and clicks with the intention to show individual website visits and derive potential improvements for the site out of it. The information is not personal data and will not be disclosed. If you do not want a record, please click in the following link: https://mouseflow.com/opt-out/.