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Delivery Information

We want to ensure when purchasing direct from us, you have a smooth delivery and successful services. Please ensure you have read our delivery and service details below.

Appliances

Charges Apply:

Large Appliance Home Delivery - £20.00

Connection for Freestanding Washing Machines and Dishwashers - £25.00

Disconnection and Install for Ovens and Hobs - £135.00

Disconnection and Install for Washing Machines and Dishwashers - £100.00

Recycling and Removal for like for like appliances - £20.00

For full details on how to prepare you for your new appliance delivery and services:

Getting ready for your delivery
Spacious, sunlit kitchen with a large arched window: a man cooks at a central island while a Lady opens the fridge and pours a drink, and another Lady is unloading the washing machine holding bright orange oven mitts; hanging plants, bowls of fruit, and an open dishwasher complete the scene.

Connection, Installation, Recycling & Removal

If you have not read the details for our services and these can not be completed by our logistics partner the cost will not be refunded.

A selection of our appliances that require water connection come with an AquaStop/AQUA Secure fixed connector; please ensure you have enough space for this through your cabinets so that it be connected with no issues.

AquaStop size: h 11.5 x w 9 x d 4 cm

Aqua secure size: h 8.4 x w 7.5 x 3.3 cm

(If applicable, please check the appliance you are looking to purchase)

We do not offer installation of stacking kits when purchasing freestanding washing machines or tumble dryers.

Connection to existing water pipes and 3 pin plug sockets, which must be within 1.5m from where the appliance will be sited.

Please note that connection will only be offered to a main electrical socket and will not connect any appliance to an extension cable (electrical, drainage or waterpipe). No alterations to your cabinets.

Any additional plumbing or electrical works that are needed for a successful connection will not be offered; you will need to contact a local contractor to complete.

For full details on how to prepare you for your new appliance delivery and services:

Getting ready for your delivery
Two men stand in a kitchen: a bearded man in a brown corduroy jacket listens while a man in a gray NEFF polo holds a tablet showing a webpage. Behind them are black built-in appliances, jars of pantry items, and a glass dome filled with lemons on the countertop against textured wallpaper.

Spares, Accessories and Cleaning Care £3.95 per order

Delivery Times

In stock in the UK - Standard delivery is 2-3 working days

In stock in Germany - Standard delivery is 5-7 working days

No stock - We cannot provide an estimated delivery time

No stock or unavailable – Please call 0344 892 8989 for more information

Several white bottles and tubs with blue labels — a cleaning gel spray, descaler, hob cleaner, quick descaler and machine cleaner — arranged on a dark kitchen countertop with a folded blue cloth and a cardboard box in the blurred background

For security reasons our logistics partners will not deliver any appliances to an empty house or have deliveries signed for by under 18s. You can nominate a neighbour to receive the goods on your behalf, but this has to be to the property address stated on the order.

Contact Us

For order enquiries, please go to our Contact Us page or refer to the details shown in your order email.

Contact Us