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Important safety notices for NEFF appliances

This is an important safety notice for NEFF appliances. A limited number of NEFF appliances are affected, please check if your appliances are affected. Find out more information below or contact our customer service team.

Gas Hobs

We have identified a possible risk of explosion in a limited number of gas cooking appliances from the production period between 2009 and 2011. The reason is potential damage to further installed gas connectors. In particular circumstances, gas can escape and, in extremely rare cases, there might be a risk of explosion.

We are offering the free replacement of the connector by an authorized service technician to every owner of an affected appliance. The replacement is carried out at the owner’s home and resolves the issue completely.

Please call 0800 0287 260, or click the link below, for more information.

More information

Dishwashers

We have identified that an electrical component on a limited number of NEFF branded dishwashers manufactured between 1999 and 2005 may overheat and in very rare cases cause potential risk of fire.

We are committed to upholding the highest standards of safety, quality craftsmanship and reliability across all of our products. This is why we have taken steps and issued this voluntary free safety action. We deeply regret any inconvenience this safety action may cause you and thank you in advance for your cooperation and patience.

Please call 0800 0234 881, or click the link below, for more information.

More information

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Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 0344 892 8989.

If you’re in the Republic of Ireland, call us on 01450 2655.

We’re always here to help.

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