NEFF Warranties

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.

The conditions below describe the prerequisites and scope of our warranty.

The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.

We provide warranty cover for an appliance subject to the following conditions:

We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase or 60 months for registered eligible appliances (the “Warranty Period”).

The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light bulbs.

Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance’s value or fitness for purpose or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outlying areas. Please check with your retailer or contact our Customer Service Department if you need more information.

Warranty provision will be free of charge, and we will decide whether this will take the form of a repair or the replacement of the appliance. Please note that replaced parts pass into our ownership.

Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be shipped to our customer service centre. All other appliances will be repaired on site.

A purchase receipt must be presented in each case showing the date of purchase and either the delivery or installation date, the latest date elicits the start of the warranty period.

It is required that Engineers and Service Partners are given reasonable access when attending to the appliance.

In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary off set in respect of the period of use already enjoyed.

We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the local product portfolio.

The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.

We reserve the right to invalidate the warranty.

If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras, or accessories the warranty becomes void.

Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance, or failure to observe operating or assembly instructions.

Where appliances have been installed on boats:

a. If the electricity is supplied from land (i.e., in the case of house boats) then these warranty conditions apply.

b. If the electricity on the boat is generated by its engine, then these warranty conditions will not apply.

Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liability is legally mandatory.

The Customer will need to contact the NEFF Customer Service team in any of the following ways so that we can support a claim under warranty:

a. Phone us on 0344 892 8989

b. Send us an e-mail at COG-CallBooking@bshg.com

c. Use our 24-hour online visit booking tool at : https://www.neff-home.com/uk/service/repair-service Customers can also find NEFF contact details in the “Service contacts” booklet enclosed with the appliance.

The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.

Customers are not entitled to any further claims or claims other than those specified above under this warranty.

From time to time, NEFF may present additional warranties on either products or defined components of a product which are time limited offers.

To check if your product qualifies, please contact us, or go online at https://www.neff-home.com/uk/ for UK customers and https://www.neff-home.com/ie/ for IE customers.

If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g., voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void apart from the United Kingdom where these terms will continue to apply.

Please note that we reserve the right to void the warranty terms, in the event of physical or verbal abuse towards any member of staff.

We also offer to repair appliances, which fall outside the warranty period on a chargeable basis, this consists of labour call out and charge(s) for spare parts where we deem that appropriate repair can be effected.

We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered by the Warranty terms.

Additional Information / Links:

https://www.neff-home.com/uk/service/care-protection-and-parts

Data Protection statement

BSH Home Appliances Limited (“We”/“Our”/“Us”) are committed to protecting and respecting your privacy. This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.

We are the data controller which means that we decide why and how your personal data is processed. The e-mail address for Our Data Protection Officer in the UK is GBDPO@bshg.com and in ROI is Data-protection-ie@bshg.com. We (or our agents/business partners) will use your personal details and information We obtain from other sources for customer services and administration, for marketing and to analyse your purchasing preferences.

We may keep your information for a reasonable period for these purposes. If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of Our identity and the purposes (as set out in the Important Data Protection Information section) for which their personal data will be processed.

For further information, including contact details of our Data Protection Officer, how your data will be processed and your rights, please visit:

https://www.neff-home.com/uk/data-protection-information in the UK or https://www.neff-home.com/ie/data-protection-information ROI.

5 Year Warranty Terms and Conditions (20.03.24 - 31.03.25).

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.

The conditions below describe the prerequisites and scope of our warranty.

The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.

We provide warranty cover for an appliance subject to the following conditions:

We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 24 months of the date of purchase or 60 months for registered eligible appliances (the “Warranty Period”).

The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light bulbs.

Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance’s value or fitness for purpose or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outlying areas. Please check with your retailer or contact our Customer Service Department if you need more information.

Warranty provision will be free of charge, and we will decide whether this will take the form of a repair or the replacement of the appliance. Please note that replaced parts pass into our ownership.

Small appliances or vacuum cleaners that can reasonably be transported or posted may need to be shipped to our customer service centre. All other appliances will be repaired on site.

A purchase receipt must be presented in each case showing the date of purchase and either the delivery or installation date, the latest date elicits the start of the warranty period.

It is required that Engineers and Service Partners are given reasonable access when attending to the appliance.

In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary off set in respect of the period of use already enjoyed.

We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the local product portfolio.

The warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.

We reserve the right to invalidate the warranty.

If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras, or accessories the warranty becomes void.

Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance, or failure to observe operating or assembly instructions.

Where appliances have been installed on boats:

a. If the electricity is supplied from land (i.e., in the case of house boats) then these warranty conditions apply.

b. If the electricity on the boat is generated by its engine, then these warranty conditions will not apply.

Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liability is legally mandatory.

The Customer will need to contact the NEFF Customer Service team in any of the following ways so that we can support a claim under warranty:

a. Phone us on 0344 892 8989

b. Send us an e-mail at COG-CallBooking@bshg.com

c. Use our 24-hour online visit booking tool at : https://www.neff-home.com/uk/service/repair-service Customers can also find NEFF contact details in the “Service contacts” booklet enclosed with the appliance.

The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.

Customers are not entitled to any further claims or claims other than those specified above under this warranty.

From time to time, NEFF may present additional warranties on either products or defined components of a product which are time limited offers.

To check if your product qualifies, please contact us, or go online at https://www.neff-home.com/uk/ for UK customers and https://www.neff-home.com/ie/ for IE customers.

If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g., voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void apart from the United Kingdom where these terms will continue to apply.

Please note that we reserve the right to void the warranty terms, in the event of physical or verbal abuse towards any member of staff.

We also offer to repair appliances, which fall outside the warranty period on a chargeable basis, this consists of labour call out and charge(s) for spare parts where we deem that appropriate repair can be effected.

We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered by the Warranty terms.

Additional Information / Links:

https://www.neff-home.com/uk/service/care-protection-and-parts

Data Protection statement

BSH Home Appliances Limited (“We”/“Our”/“Us”) are committed to protecting and respecting your privacy. This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.

We are the data controller which means that we decide why and how your personal data is processed. The e-mail address for Our Data Protection Officer in the UK is GBDPO@bshg.com and in ROI is Data-protection-ie@bshg.com. We (or our agents/business partners) will use your personal details and information We obtain from other sources for customer services and administration, for marketing and to analyse your purchasing preferences.

We may keep your information for a reasonable period for these purposes. If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of Our identity and the purposes (as set out in the Important Data Protection Information section) for which their personal data will be processed.

For further information, including contact details of our Data Protection Officer, how your data will be processed and your rights, please visit:

https://www.neff-home.com/uk/data-protection-information in the UK or https://www.neff-home.com/ie/data-protection-information ROI.

5 year warranty eligible models

VNA341U8GB

W543BX2GB

W544BX2GB

KI2822FE0G

KI2823FF0G

KI2821SE0G

KI2822SF0G

KI8815OD0

KI8816DE1

KI1813FE0G

KI1812FE0G

KI1812SF0G

KI1811SE0G

KI2422FE0

KI1412FE0G

KI1411SE0

KI1311SE0

KI1212FE0G

KI1211SE0G

KU2222FD0G

KU1212FE0G

KI7962FD0

KI7961SE0

KB7966DD0G

KI8865DE0

KI7863DD0G

KI7862FE0G

KI7862SE0G

KI7861FE0G

KI7861SE0G

KI7851FE0G

KI7851FF0G

KI7851SE0G

KI7851SF0G

GI1216DE0

GI1212SE0G

GI1113FE0

GU7212FE0G

GI7815NE0

GI7815CE0G

GI7812EE0G

GI7416CE0

KB7966DD0

KB7962SE0

S153HTX02G

S153ITX02G

S153HKX03G

S175HTX06G

S155HVX00G

S155ECX07G

S195HCX02G

S295HCX02G

S187ZCX03G

S187TC800E

S145HTS01G

S875HKX21G

S199ZB802E

S199YB801E

S299ZB802E

S299YB801E

B69VY7MY0

B69CY7MY0

B69VS7MY0A

B69CS7MY0B

B59CR7KY0B

B69FY5CX0

B69FS5CY0A

C29FY5CX0

C29FS3AY0

C29MY7MY0

C29MS7KY0

C29MR21Y0B

CL9TX11X0

NL9WR21Y1B

NR9WR21Y1B

N29XA11Y1

N39HA11Y1B

N29HA11Y2

N29HA11Y1B

V68YYX4C0

V58YHQ4C0

V57YHQ4C0

T69YYX4C0

T69YYV4C0

T68YYY4C0

T66YYY4C0

I98WMM1Y7B

I88WMM1Y7B

D96IMW1G1

In addition to our standard appliance warranty, we provide a warranty against defects of the appliances which feature the Compressor Drive motor, subject to the following terms and conditions.

This warranty is for a period of ten (10) years, which starts on the delivery of the appliance to you, the consumer. We advise that you register your purchase of your appliance as soon as possible, and you can register your purchase of the appliance at https://www.neff-home.com/uk/myneff/register-product or call us on 0344 892 8989.

You should retain a copy of your warranty registration, together with the original sales receipt as confirmation of registration and proof of purchase, which you may be requested to provide in the event of a claim under this warranty.

The Offer only applies to purchases of the following Neff appliances:

K3990X7GB

K8315X0GB

KI1312F30G

KI1412S30G

KI1413D30G

KI1413F30G

KI1513F30G

KI1812S30G

KI1813F30G

KI2422S30G

KI2822S30G

KI2823F30G

KI5852F30G

KI5852S30G

KI5862S30G

KI5872F30G

KI5872S30G

KI6863F30G

KI6873F30G

KI8513D30G

K8345X0

KI7853D30G

KI7862F30G

KI7863D30G

G8120X0

GI7313E30G

GI7413E30G

GI7813EF0G

KI7853DE0G

KI7862FF0G

KI7862SF0G

KI7863DF0G

KI8865DE0

GI7815CE0G

KI7862FE0G

KI7862SE0G

KI7851FF0G

KI7851SF0G

KI7861FF0G

KI7861SF0G

This warranty does not apply if the defect of the Compressor Drive motor was caused by faulty use, use in a manner other than what is normal for domestic use, non-domestic use, or where the operating instructions and installation guidelines are not followed.

This warranty shall be void if repairs or alterations were made by persons not authorized to perform such work.

We will, at our sole option, either repair or replace the appliance with the same or an equivalent model at no charge at its place of installation. Replaced components will become our property.

Any warranty claim must be filed within the warranty period as outlined above.

Any work performed under warranty shall neither extend nor renew the warranty period. In addition, the warranty period for installed replacement parts shall neither be extended nor renewed.

In the event of a replacement appliance being supplied, we may charge an appropriate monetary offset in respect of the period of use already enjoyed.

Further or other claims (in particular claims for damages suffered beyond the appliance itself) are excluded insofar as liability is not mandatory by law.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

This warranty is in addition to and is not instead of your statutory rights as a consumer, which remain unaffected.

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland.If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g. voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void with the exception of the United Kingdom where these terms will continue to apply.

This warranty and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, and the parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty or its subject matter or formation (including non-contractual disputes or claims).

In addition to our standard appliance warranty, we provide a warranty against rusting-through of the dishwasher’s inner tub (from the inside out) subject to the following terms and conditions. The conditions below, which describe the requirements and scope of our warranty performance, do not affect any obligations of the seller/retailer from where you purchased the appliance.

1. We will provide a warranty against rusting-through of the dishwasher’s inner tub (from the inside out) in accordance with the following terms and conditions.

2. This warranty is for a period of ten (10) years, which starts on the delivery of the dishwasher to you, the consumer. We advise that you register your purchase of your dishwasher as soon as possible, and you can register your purchase of the dishwasher at any of our brand websites. You should retain a copy of your warranty registration, together with the original sales receipt as confirmation of registration and proof of purchase, which you may be requested to provide in the event of a claim under this warranty.

3. This warranty does not apply if rusting-through of the inner tub (from the inside out) was caused by faulty use, use in a manner other than what is normal for home use, non-domestic use, or where the operating instructions and installation guidelines are not followed.

4. This warranty shall be void if repairs or alterations were made by persons not authorized to perform such work.

5. We will, at our sole option, either repair or replace the dishwasher with the same or an equivalent model at no charge at its place of installation. Replaced components will become our property.

6. Any warranty claim must be filed within the warranty period set out in paragraph 2.

7. Any work performed under warranty shall neither extend nor renew the warranty period. The warranty period for installed replacement parts shall end with the warranty period for the entire appliance.

8. In the event of a replacement appliance being supplied, we may charge an appropriate monetary offset in respect of the period of use already enjoyed.

9. Further or other claims (in particular claims for damages suffered beyond the appliance itself) are excluded insofar as liability is not mandatory by law.

10. A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

11. This warranty is in addition to and is not instead of your statutory rights as a consumer, which remain unaffected.

12. These warranty conditions apply to purchases made in the United Kingdom and the Republic of Ireland, or in a member state of the European Union and which are operated in the UK or the Republic of Ireland at the time at which the guarantee claim has come into effect. If the appliance is shipped to other countries feature the appropriate technical conditions (e.g. voltage, frequency.) for the climatic and environmental conditions in the country concerned, the terms of this warranty will continue to apply, provided that we, or our affiliates, have a local customer service network in that country. Appliances purchased outside the United Kingdom and the Republic of Ireland are subject to the warranty conditions published by the appropriate local representative office of that country. These can be obtained via the seller/retailer from whom you bought the appliance, or directly from our local representative office.

13. This warranty and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, and the parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this warranty or its subject matter or formation (including non-contractual disputes or claims).

In addition to warranty claims against the seller based on the purchase contract and in addition to our appliance warranty we will pay damages under the following conditions.

1. If our AquaStop system is defective and causes water damage, we will make good the damage for private users. To ensure water damage protection, the appliance must be connected to the power supply.

2. This liability guarantee is valid for the service life of the appliance.

3. A prerequisite for the warranty claim is that the appliance has been correctly installed and connected with AquaStop according to our instructions. This also includes the correct installation of the AquaStop extension (original accessory). Our warranty does not extend to defective feed lines or fittings up to the AquaStop connection on the tap.

4. If your appliance is fitted with AquaStop, you can leave your appliance unattended during operation and leave the tap turned on afterwards. The tap should only be turned off if you are absent from home for a prolonged period, e.g. several weeks holiday.