NEFF Gas Hobs Repair Service

If your NEFF appliance is within its 2 or 5 year warranty, then the cost of your repair, including any replacement spare parts fitted, will be free within the warranty period. Warranty terms and conditions apply.

If your NEFF appliance's 2 or 5 year warranty has expired, then the repair will be chargeable, even if the engineer is not able to repair your appliance or your appliance is beyond economic repair. Our call-out charge outside of the M25 is £109.00 including VAT, and within the M25 our call-out charge is £119.00 including VAT. The call-out charge covers the engineers call-out and labour, no matter how long the repair takes to complete. Any replacement spare parts are charged additionally. Repair terms and conditions apply.

• A first repair to get your appliance working (and a full refund if we can’t fix it).

• Access to our Appliance Care portal for tips and advice to keep your appliance running smoothly.

• A remote annual health check and unlimited phone support from our Appliance Care team.

• Repairs by expert Bosch engineers if your appliance fails the annual health check or stops working.

Repair & Care plans start from £19.07 a month, for 12 months (from £228.84 yearly). Payments are by Direct Debit. Your appliance must be between 2 to 12 years old. When you call to take out this plan or to book a repair, we will need your model number (E-Nr), FD number, serial number (Z-Nr) and purchase date. Please have this information ready before calling.