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Book an engineer online

Book online to arrange an engineer visit

Essential information: Please read before you use our online booking system.

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Before you start booking

The process of arranging an engineer visit online will require you to accept our offer of an appointment which will be sent to you via an email address that you provide. Reserved date and time slots are provisional until you accept the offer by clicking on the link provided in that email. The contract between you and us is only formed when you accept our offer.

Please ensure that an adult is present at the property at all times during the repair appointment. We cannot enter alone or remain unsupervised.

Repair troubleshooting and telephone numbers for consumers in the Republic of Ireland and remote regions in the UK.

You'll be surprised to learn how many repair issues you can quickly solve yourself. Just have a look at the most common questions about your NEFF appliance

Engineer visits cannot be booked online in the Republic of Ireland. Please call 01450 2655.

Customers in some remote areas of the UK, such as the Scottish Isles, cannot book online. Please call 0344 892 8989

Calls will be answered 24 hours a day. Our specialist advisors are available Monday to Friday 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 3pm.

Calls are charged at the basic rate, please check with your telephone service provider for exact charges. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

See our terms and conditions for chargeable repairs

How to identify your appliance

How to identify your appliance.

For an online booking we need the E-Nr (model number) and FD number of your appliance. That helps us to identify your exact model for tailor-made support. You can find both on the type plate of your NEFF appliance.

Will there be any costs for the repair?

You may be charged a minimum cost for the repair if your appliance isn't covered by the warranty under the statutory warranty conditions.

Warranty terms

Contact, help and info

Whether you need expert advice on your NEFF appliances, a helping hand solving problems, or simply want to give us feedback on our appliances and services – we're here for you 24/7.

Contact NEFF

NEFF Online Appliance Assistant

Got a problem with your NEFF appliance? Not any more: the NEFF Online Appliance Assistant is there to support you with fault diagnosis, tips and documents.

Start the NEFF appliance assistant

Instruction Manuals

Our manuals provide you with useful details for setting up and using your NEFF appliance.

Find your manual here

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MyNEFF

To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 01450 2655.

We're always here to help.

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Find the nearest NEFF dealer to help you create your dream kitchen.