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Repair service

We'll have you up and running in no time

WE'LL HAVE YOU UP AND RUNNING IN NO TIME

If you need an engineer to visit your home, help is at hand. We can arrange for a NEFF engineer in your local area to call in and repair your appliance at a time and date that’s suitable for you.

Arranging an engineer visit

You can arrange a repair visit both inside and outside of the warranty period. Each repair is analysed in advance by our technical team and the original replacement spare parts likely to be needed for the repair are sent to the engineer in advance of the visit. Please follow the steps below to begin.

Or give us a call

Check your manual and our online help

Our get support section has answers to a lot of common issues. Have a look here to see if your problem has been covered. If you need to check your instruction manual but can’t find it, you can download a PDF copy here.

Find your manual

Or give us a call

Identify your appliance

To help you get your problem resolved, we’ll need to know the E-Nr number and FD number of your NEFF appliance. You can find these on a sticker or metal plate known as the rating plate. Our rating plate finder at the bottom of this page can help you find these if you need more support.

Contact us to arrange your repair

If you have followed the advice in your instruction manual and from our online help and you still require a repair, you can arrange an engineer visit at a time and date that suits you by calling our customer service department.

01450 2655*

*Calls will be answered 24 hours a day, 7 days a week. Calls are charged at the basic rate. Please check with your telephone service provider for exact charges.

Rating plate finder

How much will my repair cost?

Neff Repair Time +

  • A flat fee of €95 plus the cost of any replacement spare parts required to repair the appliance. This fee is inclusive of call out and labour.*
  • The same call out and labour fee applies no matter how long the repair takes. Replacement spare parts are charged as extra and will be quoted for prior to the repair being carried out.
  • A repair is covered by a 12 month warranty on the engineer’s labour and any replacement spare parts that are fitted.
  • Please note you will still be charged in the event of no faults being found, parts being unavailable, or if the engineer determines that the appliance is unrepairable.

Please read our important terms and conditions below.

* This €95 price only applies to call-outs undertaken by Neff engineers outside the terms of our manufacturer’s guarantee. In some areas we may use an approved service partner. For these call-outs you are entering into a contract directly with the service partner and other pricing structures and charges may apply. Your service partner will be able to advise you on their own prices.

Terms and conditions

If your appliance is still under warranty please read our warranty terms and conditions before calling, and if your appliance is out of the warranty period please read our repair terms and conditions before calling.

Warranty terms and conditions

Repair terms and conditions

Appliance assistant

Got a problem with your NEFF appliance? Not any more! The NEFF service assistant is there to support you with fault diagnosis, tips and documents.

Appliance assistant

Instruction manuals

Our instruction manuals will provide you with useful information which will help you to set up, maintain and use your NEFF home appliances.

Find your manual

Help and support

Everything you need to know about maintenance and trouble-shooting as well as cleaning and repairing your appliance can be found here.

Get support

Warranty registration

You should register all your appliances and warranties with NEFF to ensure we have full records in the event of any important appliance updates.

Register now

MyNEFF

To register your product, simply sign up for your MyNEFF account to receive great offers and online-tips.

Customer Service

If you have a question, need to order replacement spare parts or arrange an engineer, call us on 01450 2655.

We're always here to help.

Discover NEFF

Find kitchen stories, recipes, events, cookery schools and lots more cooking inspiration here.

Find your Dealer

Find the nearest NEFF dealer to help you create your dream kitchen.